privacy policy

Effective Date: 30th May 2025
Website: https://lovethyneighbour.eu
Contact Email: contact@lovethyneighbour.eu

§ 1 Introduction

This Privacy Policy outlines how LoveThyNeighbour ("we", "our", or "us") collects, uses, processes, and protects your personal data when you visit our website and use our services. We take data privacy very seriously and are committed to safeguarding the rights of individuals in accordance with the General Data Protection Regulation (EU) 2016/679(“GDPR”) and other applicable data protection laws.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

§ 2 Data Controller

The controller responsible for the collection and processing of your personal data is:

LoveThyNeighbour
Email: contact@lovethyneighbour.eu

All requests or inquiries concerning your data should be directed to the above email address.

§ 3 Definitions and Scope of Data

Personal Data refers to any information relating to an identified or identifiable natural person. Examples include:

  • Name

  • Contact information (email, phone)

  • IP address

  • Payment information

  • Location data

  • Online identifiers

  • Device and browser details

Special categories of data such as health, religious beliefs, or biometric data are not collected intentionally. If such data is shared by you voluntarily, you consent to its processing explicitly.

§ 4 Categories of Data We Collect

4.1 Data You Provide Directly

When you interact with our Website or services, we collect:

  • Full name

  • Email address

  • Telephone number

  • Billing and shipping address

  • Order and transaction history

  • Account registration details

  • Messages and inquiries sent via contact forms or customer support

  • Newsletter subscription preferences

4.2 Data We Collect Automatically

When you visit our Website, we collect data using cookies and analytics tools:

  • IP address and geographic location

  • Browser type and version

  • Operating system

  • Device type and unique identifiers

  • Date, time, and duration of visit

  • Pages viewed and interaction data

  • Referrer URL

  • Log data and diagnostics

§ 5 Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

Purpose

Fulfilling your orders and providing services
Managing customer accounts and communication
Processing payments securely via third-party services
Sending newsletters and marketing (only with consent)
Maintaining website functionality and analytics
Complying with legal obligations (e.g., tax, fraud prevention)
Managing security, system integrity, and bug resolution

Legal Basis (GDPR)

Art. 6(1)(b) - Contract performance
Art. 6(1)(b)
Art. 6(1)(b), (f)
Art. 6(1)(a)
Art. 6(1)(f)
Art. 6(1)(c)
Art. 6(1)(f)

§ 6 Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance user experience, improve performance, and deliver relevant content.

Cookies are stored on your browser or device when you visit our site. You may choose to disable cookies through your browser settings, although some functionalities of the site may not work properly as a result.

Types of cookies used:

  • Essential cookies (for login, shopping cart, security)

  • Analytics cookies (e.g. Google Analytics, for tracking usage)

  • Marketing cookies (to personalize advertisements, only if consented)

Google Analytics: We use Google Analytics with your consent (Art. 6(1)(a) GDPR). More details can be found in Google’s Privacy Policy https://policies.google.com/privacy?hl=en-US

§ 7 Social Media Plugins

We integrate third-party social media features, including Facebook, Instagram, Twitter, LinkedIn, and YouTube. These may collect your IP address and other technical data. When you interact with such plugins, the respective social network receives information about your visit.

We do not control how these platforms process your data. For more information, please refer to their individual privacy policies.

To avoid unwanted data transfers, log out of these platforms before visiting our site or adjust your browser’s cookie settings.

§ 8 Disclosure to Third Parties

We do not sell your personal data. However, we may disclose it to the following categories of recipients:

  • Service providers: payment processors, hosting services, email platforms, delivery couriers, analytics providers

  • Legal authorities: if required by law or to protect our legal rights

  • Professional advisers: such as auditors, legal counsel, or IT consultants

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards (e.g., EU Standard Contractual Clauses) are in place.

§ 9 Data Retention

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g. tax or legal obligations).

Examples of standard retention periods:

  • Customer order data: 7 years (e.g., accounting laws)

  • Newsletter subscription data: Until you unsubscribe

  • Contact form inquiries: Up to 1 year unless legally required longer

Where retention periods differ, the longest period applies.

§ 10 Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, accidental loss, destruction, or disclosure. These include:

  • SSL encryption on our Website

  • Regular software updates and vulnerability scans

  • Access controls and authentication

  • Secure data storage solutions

§ 11 Your Data Subject Rights

Under GDPR, you have the following rights:

  • Access (Art. 15 GDPR) – Know what data we hold about you

  • Rectification (Art. 16 GDPR) – Correct incorrect or incomplete data

  • Erasure (Art. 17 GDPR) – Request deletion of your data under certain circumstances

  • Restriction (Art. 18 GDPR) – Limit how your data is processed

  • Portability (Art. 20 GDPR) – Request a copy of your data in a structured format

  • Objection (Art. 21 GDPR) – Object to processing based on legitimate interests

  • Withdraw Consent – At any time, without affecting prior lawful processing

To exercise your rights, contact us at: contact@lovethyneighbour.eu.
You also have the right to lodge a complaint with the competent Data Protection Authority in your country.

§ 12 International Data Transfers

When necessary, we may transfer your personal data outside the EEA. In such cases, we ensure:

  • Adequate safeguards are in place (e.g., adequacy decisions, contractual clauses)

  • Data processing agreements are signed with all vendors

  • Transfers are made in full compliance with applicable data protection laws

§ 13 Keeping Your Data Up to Date

It is your responsibility to ensure the personal data we hold is accurate and up to date. Please contact us to update or correct your personal data.

§ 14 Third-Party Websites

Our Website may contain links to external sites not operated by LoveThyNeighbour. We are not responsible for the content or privacy practices of these websites. We encourage you to review their privacy policies before submitting personal data.

§ 15 Children’s Data

Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has submitted personal data, we will delete it immediately.

§ 16 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in legal obligations or business practices. Changes will be published on this page with a revised "Effective Date." You are encouraged to review this page regularly to stay informed.

§ 17 Contact Us

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:

LoveThyNeighbor
Email: contact@lovethyneighbour.eu