Terms and Conditions (AGB)

Effective Date: 30th May 2025

Welcome to Love Thy Neighbour ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website https://lovethyneighbour.eu ("Website") and the purchase of products from our online shop. By accessing our Website or placing an order, you agree to these Terms.

1. Use of the Website
You agree to use our Website lawfully and not for any fraudulent or malicious purposes. You must not engage in any activity that could harm, disable, or impair the Website's functionality.

2. Eligibility
To purchase from our Website, you must be at least 18 years old or have the consent of a parent or legal guardian.

3. Orders
When you place an order on our website, you make a binding offer to purchase the goods in your cart. You will receive an email confirmation once the order is accepted. We reserve the right to decline orders at our discretion.

4. Prices and Payment
All prices are stated in Euros/€ and include applicable VAT (Mehrwertsteuer). Shipping costs are calculated at checkout.

We accept the following payment methods:

  • Credit/debit cards

  • PayPal

  • Apple Pay

  • Klarna (Pay Later, Pay Now, or Installments)*

*When choosing Klarna, you may be subject to a soft credit check. Klarna’s full terms and privacy policy are available at https://www.klarna.com/.

All transactions are processed securely via our third-party providers (e.g., PayPal, Klarna). We do not store your payment information.

5. Shipping and Delivery
We aim to dispatch orders promptly and ship worldwide unless stated otherwise. Delivery times may vary depending on your location. We are not responsible for delays caused by shipping carriers. You will receive a confirmation email with tracking information once your order has shipped.

Important for International Customers:
Orders shipped outside of the EU may be subject to import duties, taxes, and customs clearance fees, which are not included in the product price or shipping cost. These charges are the responsibility of the buyer and are determined by your local customs office.

We recommend checking with your country’s customs authority for more information before placing your order.

6. Returns and Right of Withdrawal

If you're shopping from within the EU, you have the right to return your order within 14 days of receiving your items—no questions asked. To start a return, simply contact us at support@lovethyneighbour.eu with your order details. Once we receive the returned items in their original condition, we’ll issue a full refund.

Please also refer to our Return Policy for detailed information on returns and refunds.

7. Intellectual Property
All content on our Website, including text, images, logos, and design, is owned or licensed by Love Thy Neighbour and protected by intellectual property laws. You may not reproduce, distribute, publicly display, or otherwise use any content from our Website for commercial purposes without our prior written consent.

8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of our products.

9. Governing Law
These Terms are governed by the laws of Austria, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers within the EU, your local mandatory consumer protection laws still apply.

The place of jurisdiction is Vienna, Austria, unless mandatory law provides otherwise.

10. Alternative Dispute Resolution
The European Commission provides a platform for Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in dispute settlement proceedings before a consumer arbitration board.

11. Language

The contractual language is English.

12. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the Website constitutes acceptance of the revised Terms.

13. Contact Us
For any questions about these Terms, please contact us at: contact@lovethyneighbour.eu

Thank you for shopping with Love Thy Neighbour.